To initiate the return process and request a Return Authorization Number, contact Helmer Scientific customer support at 1-800-743-5637.
- Helmer must be notified within 90 days of shipment that items will be returned.
- Returns must be received within 30 days of notification.
- Returns must be assigned and marked with a Helmer Return Authorization Number provided by Customer Support.
- Customer is responsible for paying all return shipping charges.
- After the items are received by Helmer and inspected a credit will be issued not including the original freight charges, minus the following:
- A 20% restocking fee. Cost of restoring items to new or original condition.
- Cost of new shipping materials (if needed) and cost of shipping them to the customer.
Order Cancellation or Changes
To cancel or change an order, contact Helmer Scientific customer support at 1-800-743-5637.