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Special Helmer E-Commerce Store pricing available for online purchases only. Payments accepted only via credit card.
Please contact Customer Service at (800) 743–5637 with any questions.

Returns & Order Issues

Returns

To initiate the return process and request a Return Authorization Number, contact Helmer Scientific customer support at 1-800-743-5637.

Return Policy

  • Helmer must be notified within 90 days of shipment that items will be returned.
  • Returns must be received within 30 days of notification.
  • Returns must be assigned and marked with a Helmer Return Authorization Number provided by Customer Support.
  • Customer is responsible for paying all return shipping charges.
  • After the items are received by Helmer and inspected a credit will be issued not including the original freight charges, minus the following:
    • A 20% restocking fee. Cost of restoring items to new or original condition.
    • Cost of new shipping materials (if needed) and cost of shipping them to the customer.

Order Cancellation or Changes

To cancel or change an order, contact Helmer Scientific customer support at 1-800-743-5637.